This said we cannot tolerate the level of abuse our customer service team have been taking from some individuals. Questions About Customer Service . Recommend to all. I made my 5th and final order from Seedsman this year. Been using Seedsman for 2 years. About Seedsman. If you cannot find what you are looking for you can log into your account and "Submit a ticket". You've already flagged this Reply from Seedsman. 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HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; A very happy Seedsman customer. HelpCenter.account = {"subdomain":"seedsman","environment":"production","name":"Seedsman Support"}; We will email you at the key stages of your orders' journey. I have been a consistent loyal customer. I waited 40 business days, then talked to support for a re-send. WE REFUSE TO SELL CANNABIS SEEDS TO ANYONE WHO WE HAVE REASON TO BELIEVE IS GOING TO USE THEM TO CULTIVATE CANNABIS IN COUNTRIES WHERE IT IS ILLEGAL. Share. Outstanding customer service. Seedsman ROCKS, customer service is grade A+ , they keep their word, and always deliver amazing cannabis seeds. If you need assistance, please contact one of our friendly staff at the visit our Seedsman Support Center, who will be happy to help. Bartholomew School Eynsham. At Seedsman we love to hear from our customers and greatly value all feedback. We pride ourselves in providing a world class customer experience. I am very pleased with seedsman/customer service I am very pleased with seedsman, i ordered a big supply of seeds, popped 20, 8 didnt pop. The one area that I feel Seedsman could improve slightly is their customer service. Well, we can expect that in the future we are going to get the best customer support from them. The Seedsman customer service team can be contacted by phone during business hours or email at any time of day or night. The seeds arrived safe and sound but I honestly expected a few more freebies for all the trouble. Do you agree with Seedsman’s 4-star rating? A customer can make an order, pay the money, get nothing, and it’s the customers … Every person or company will have their own definition of what good customer service means. I emailed them, no questions asked the sent me replacements to pick from, and they sent out that next day. I got confirmation of payment, confirmation of shipping, then an updated shipping confirmation email that said the order was not shipped. You can also ring us with any questions you have about your order, but please keep in mind we cannot offer any cultivation advice as the seeds are sold as adult collectibles only. Once we receive payment, we typically process and dispatch all orders within 1-3 business days. Customer service has been top notch! Excellent customer service creates loyal customers for life who are willing to refer your business to friends, family, and colleagues. Customer Service Representative at Seedsman United Kingdom 4 connections. Do you agree with Seedsman’s 4-star rating? I don't need this kind of disrespect. Please click here for information regarding our global delivery times. It is not acceptable for customers to tell them to “kill themselves”, or similar. The delays are not due to our customer service team. We pride ourselves on our customer service and you should expect to receive a reply to any email you send us in less than 24 hours (except over the weekend and in exceptional circumstances). You must have JavaScript enabled in your browser to utilize the functionality of this website. Recommend to all. Seedsman Support Center. As such, customers are given the assurance that they are in good hands as they shop. HelpCenter = {}; We also give some amazing free cannabis seeds absolutely free with every order. JavaScript seems to be disabled in your browser. Providing this type of excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. A very happy Seedsman customer. Join to Connect Seedsman. We are receiving a high volume of tickets due to these issues and request that you do not chase your order until the maximum delivery time of 25 business days has passed. I have opened a ticket in our Support Centre regarding your issue so that we can aim to resolve this for you as quickly as possible so please get back to me as soon as possible with the requested details. ... Storden, Minnesota- Providing Customer Service with Seedsman 360 ChannelSeed. You've already flagged this Reply from Seedsman. If you have placed an order or are about to please be aware your order will take longer to show up as in transit however it should still arrive within the quoted times. You can visit the shipping and delivery section on the seedsman.com website to help you answer any shipment questions you may have, such as what your package will look like or if your order arrived without seeds. You can contact them through their Help page. We really appreciate it, and are very happy that you like our products and service. Do you agree with Seedsman’s 4-star rating? Skip the Seedsman seed bank and buy directly from Seed-city.com, they will send out official Seedsman cannabis seeds with a fast mailing time. My experiences buying seeds from Seedsman has been superb! Unfortunately we are currently unable to respond to telephone calls. Find your Answer in Seconds... Seedsman Support Center; My Order My Order. You will be emailed when you submit your order, when it is paid for, when we have not received payment and when the order has been sent. Now how can you go wrong with that, best seedbank experience i have ever had. Added favorite strains to my wishlist and narrowed it down from there. Good customer service is the lifeblood of any business. I have opened a ticket in our Support Centre regarding your issue so that we can aim to resolve this for you as quickly as possible so please get back to me as soon as possible with the requested details. The Call Center Agent Experience Guide. Channel Seedsman Gary Sorenson explains how he uses Seedsman 360 to provide customized service to his growers. Whilst we thrive on positive reviews and happy customers we know we are not perfect and are keen to remedy things when they go wrong. **Cannabis Seeds are sold as adult souvenirs and we cannot respond to questions regarding germination or cultivation**. If you need assistance, please contact one of our friendly staff at the visit our Seedsman Support Center, who will be happy to help. Customer Support of Seedsman Seed Bank. Useful. They have an extensive knowledge-base, which seems to be their preferred method of giving support. Once I recieved my tracking # my package was here with in a week. | Read 81-100 Reviews out of 14,791 The Seedsman customer service team can be contacted by phone during business hours or email at any time of day or night. Please use the helpdesk to raise your query and we will respond as soon as an agent is available Report this profile About 4 & half years experience in logistics working in Imports. Let's hope for the best and stop commenting negative and at least appreciate their customer service as I said everytime I open an ticket or update an review here seedsman responded to me quickly. Interested in opening a wholesale account with us? But! Unhappy longtime customer of Seedsman… I am a longtime customer of Seedsman but will no longer be doing business with them because, in spite of having a top rated financial record, they treat me as if I was not paying my bills. Thank you for taking the time to review us, … **Cannabis Seeds are sold as adult souvenirs and we cannot respond to questions regarding germination or cultivation** Do you agree with Seedsman’s 4-star rating? Customer Feedback. Get information on your order and what statuses mean, Find out details on tracking and shipping times. Unfortunately we are currently unable to respond to telephone calls. For any order related issues, the customer support team can be reached th… Seedsman has everything good going for them which includes one of the largest selection of seed strains and brands, a simple easy to navigate website, a great loyalty program, different payment options, numerous discounts and promotions, great customer service care and much more. Think about how this business model works. Simply click the button and check the articles on the new page. Check out what 16,178 people have written so far, and share your own experience. El Customer Service es parte del Customer Experience, pero el Customer Experience engloba muchas más situaciones. Remember people, a little patience goes a long way! That brings me to the order I … Customer service is no different and in order to be a world-class customer service agent, you must be willing to work on these customer service skills and learn from your mistakes. Please use the helpdesk to raise your query and we will respond as soon as … Been using Seedsman for 2 years. Check out what 16,191 people have written so far, and share your own experience. They have an extensive knowledge-base, which seems to be their preferred method of giving support. Seedsman customer service was polite and took care of the issue but if I had not purchased the insurance I am not so sure what the outcome would have been. Sign in. #8. Wholesale/Dropshipping. Seedsman Support Center. Outstanding customer service. Customer Service. We always want our customers to feel secure when shopping for Cannabis Seeds online, so we provide stealth worldwide cannabis seed delivery, excellent customer service, reviews and payment methods. (function(){window['__CF$cv$params']={r:'60859a63b9fc406b',m:'2caf4b6cf50a1c4531ca7db9f7bd61367e03386c-1609098967-1800-ASvkzy5oNgk1C7EQeBMaLxtmqtcu/GoTfjwbO19M1exyMiT+6/j3oG0Xw2mZ0LqnjnLJyZKmjOCw4PNs3E/7b+1UZ9ieCU/k3zjyAYJM8ca5kmNWfyO1WhJ6dwt3gvmTmA==',s:[0x39ad1f8800,0xe89d623a54],}})(); Important notice to customers in Trinidad and Tobago (and other non-US/EU countries). No response on customer support for the last couple of weeks. Customer service has been top notch! Seedsman Support Center. We pride ourselves in providing a world class customer experience. Check out what 16,176 people have written so far, and share your own experience. Our friendly, helpful customer service team will try to respond to any queries within 48 hours and our product review system allows customers to submit honest reviews of our products and service. Although Seedsman offers an automated phone line for customer service, it is hard to get a hold of a real person to help you. Reply. My last Package got caught by customs. We will email you at the key stages of your orders' journey. I’m very happy with the seedsman customer service! In the end, however, their customers feel disappointed. Report this profile About 4 & half years experience in logistics working in Imports. Their best promo is during Halloween so i highly recommend you have a list ready and choose your freebies fast because stock runs out quick. It is a worthy competitor when it comes to excellence. FOLGEN SIE UNS AUF DEN SOZIALEN NETZWERKEN, UM HERAUSZUFINDEN, WANN HANF IN VERSCHIEDENEN LÄNDERN LEGALISIERT WIRD. Welcome to Seedsman Support! I have been a consistent loyal customer. No clarity on what's going on. If every team member did this, your organization would excel. It's ridiculous that they expect us to stay on the sidelines while they put out more offers and sell more seeds instead of serving the current customer base. Además, la tendencia hacia el servicio de atención al cliente omnicanal ha elevado las expectativas de los consumidores y obliga a las empresas más pequeñas a mantenerse al día, ya que ahora permite a los clientes ponerse en contacto con ellas de forma instantánea mediante chat en redes sociales, chat en vivo y SMS, además de los canales tradicionales de teléfono y correo electrónico. Find Information on our products, recommended a... Advertising, Affiliates, Marketing. Etiquetas: atencion al cliente customer service definiciones . I emailed them, no questions asked the sent me replacements to pick from, and they sent out that next day. We always want our customers to feel secure when shopping for Cannabis Seeds online, so we provide stealth worldwide cannabis seed delivery, excellent customer service, reviews and payment methods. Seedsman uses order statuses to categorise the where your order is in the packing and shipping process. Thank you, I will be back very soon Useful. Thank you for taking the time to review us, … Other Issues. Some seed shops promise nothing but the best customer service. And about sending them away happy - happy enough to pass positive feedback about … Sign in. we don't support or guarantee any of these values When placing an order, it is imperative that yo... Seedsman are currently making changes to our wa... Find information on Shipping and Delivery. Find Information on Orders. The one area that I feel Seedsman could improve slightly is their customer service. Customer Service Representative at Seedsman United Kingdom 4 connections. Seedsman won my heart thanks to their amazing customer service. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates. Reply. Emailed Seedsman and basically said tough luck. You've already flagged this Reply from Seedsman. seedsman goes above amd beyond. Above all, Seedsman CBD commit to the highest levels of customer satisfaction. Thanks seedsman! Without them, we would not and could not exist in business. Puedes leer en este enlace artículos y entradas sobre Customer Service, o en este otro nuestra definición de Customer Experience. Placed my order in May and received them in June. Office hours are Monday to Friday 0900 - 1700. Our aim is to turn any problem issues into positive feedback through excellent customer service and problem management. My experiences buying seeds from Seedsman has been superb! Reply. I made my 5th and final order from Seedsman this year. but then something "changed" in 2018 and I found their customer support to be 'lacking' or even unresponsive. Share. I have to give one star, because ultimately I have waited for Seedsman to send me my order since 30th July. | Read 12,301-12,320 Reviews out of 16,178 One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. Think about how this business model works. Customer service is an integral part of our job and should not be seen as an external extension of it.A company’s most vital asset is its customers. Seedsman uses order statuses to categorise the where your order is in the packing and shipping process. I emailed asking for an update and they gave me one and that was true. I experienced a problem with seeds from a certain seed producer but the Seedsman customer service has … I emailed asking for an update and they gave me one and that was true. Friendly customer service , great seed bank one of the best seed banks by far. You will be emailed when you submit your order, when it is paid for, when we have not received payment and when the order has been sent. Discounts & Promotions. First year, the service was great, if I had a question or issue - their customer support was quick and first rate. We invite all customers to leave feedback, and engage with us on our products and services. Seed-city.com currently have a 5 out of 5 star overall rating on Trustpilot. My seeds took sometime to get here- I am in America and there is a global pandemic. First year, the service was great, if I had a question or issue - their customer support was quick and first rate. We also give some amazing free cannabis seeds absolutely free with every order. Interested in opening a wholesale account with us? The Seedsman Support Center is the best place to get the help you need. Useful. Great customer service, will definitely order again! Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. Seedsman won my heart thanks to their amazing customer service. Thanks seedsman! No update on shipment. Check out what 14,791 people have written so far, and share your own experience. Overall, if we say there is improvement needed from the Seedsman which is even they are working on. Reply. When purchasing seeds from an online source, excellent customer service is an aspect of a company that everybody wants to experience. so please don't build stuff on top of them. My seeds took sometime to get here- I am in America and there is a global pandemic. My last Package got caught by customs. | Read 12,341-12,360 Reviews out of 16,191 The ordering process was very easy and straight forward, there is a lot of information about each strain and a lot to chose from. Customer Support WIR VERWEIGERN DEN VERKAUF VON HANFSAMEN AN PERSONEN, BEI DENEN WIR DAVON AUSGEHEN KÖNNEN, DASS SIE DIE HANFSAMEN IN LÄNDERN ANBAUEN, IN DENEN DIES VERBOTEN IST. Seedsman seeds, however, offer superior customer support to all existing and potential customers. I experienced a problem with seeds from a certain seed producer but the Seedsman customer service has … Please understand your feedback is greatly appreciated and helps us to improve our service to our customers. Great customer service, will definitely order again! Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. FOLLOW US ON SOCIAL MEDIA TO GET DETAILS OF WHEN CANNABIS BECOMES LEGALISED IN DIFFERENT COUNTRIES. Join to Connect Seedsman. Placed my order in May and received them in June. Customer Service – 4/5. Thank you for taking the time to review us, and of course for the 5 star review. Since customer service is a key driver of business success, it’s time for businesses to stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Important notice to customers in Trinidad and Tobago (and other non-US/EU countries) ***IMPORTANT NOTICE FOR USA CUSTOMERS REGARDING UNSOLICITED SEEDS FROM CHINA*** Delivery Information for EU Customers; Do you deliver cannabis seeds to my country? This is for internal Zendesk and legacy usage, UK residents can contact customer service at +44-2038-932103. Bartholomew School Eynsham. Customer Service – 4/5. /* Good customer service is all about bringing customers back. I still plan to recommend Seedsman to my friends and will buy from them again in the future. No Seedsman review would be complete without mentioning customer service. We been improving our shipping routes to the USA and are experiencing some delays in parcels reaching customers. Friendly customer service. Added favorite strains to my wishlist and narrowed it down from there. You can contact us here and we will endeavour to respond to your query within 2 working days. Thank you Seedsman for your xlnt customer service! After receiving replacement seeds this time I've only had 1 of 8 not germ the rest doing great. Their Help page is filled with questions and solutions, so you might want to head over there before actually contacting them. Here at Seedsman we are delighted to offer you ... Products. Useful. When it comes to providing discounts to their customers then Seedsman puts a lot of effort into it. */ But! Seedsman was established in 2003 to market cannabis seeds along with the aim of preserving the widest pool of cannabis genetics for future generations and also for research purposes. Ruth and Daniel are helpful and try their best to solve that particular issue. Popular Searches: Sour Diesel | White Widow | High THC. That brings me to the order I … How Do You Contact Seedsman Customer Service? Remember people, a little patience goes a long way! Thanks seedsman The ordering process was very easy and straight forward, there is a lot of information about each strain and a lot to chose from. You've already flagged this Reply from Seedsman. A customer can make an order, pay the money, get nothing, and it’s the customers … Share. I am very pleased with seedsman/customer service I am very pleased with seedsman, i ordered a big supply of seeds, popped 20, 8 didnt pop. Thank you for taking the time to review us, … This means you can expect the same product but with better customer … Customer service is the provision of service to customers before, during, and after a purchase. The customer services at Seedsman are very helpful over the phone and even on emails. Because of this and they're excellant customer service I've changed my rating to a much deserved 5 star. | Read 12,181-12,200 Reviews out of 16,176 Emailed Seedsman and basically said tough luck. Please understand your feedback is greatly appreciated and helps us to improve our service to our customers. Greetings sourcecode lurker! We suggest getting in touch via email, and they typically answer their emails within a business day, although some inquiries can take slightly longer to get a response. but then something "changed" in 2018 and I found their customer support to be 'lacking' or even unresponsive. Sign in. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Find Information on Orders . Share. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. , WANN HANF in VERSCHIEDENEN LÄNDERN LEGALISIERT WIRD greatly appreciated and helps us to improve our service to our and. Team member did this, your organization would excel muchas más situaciones Seedsman I ’ very. Order was not shipped helps us to improve our service to customers before, during, and are very with. Seedsman could improve slightly is their customer support to all existing and potential customers service at! No questions asked the sent me replacements to pick from, and they sent out that next day the of... Seed shops promise nothing but the best seed banks by far refer your business to,. Existing and potential customers I honestly expected a few more freebies for all the trouble turn... That in the packing and shipping process of any business have written so far, and sent... There before actually contacting them payment, confirmation of shipping, stealthy packaging, great customer service team,... Day or night or even unresponsive something `` changed '' in 2018 and I found customer! Your own experience of 16,176 thank you for taking the time to review us, and are experiencing delays. Germ the rest doing great s 4-star rating us here and we can not find what you are for! Improve slightly is their customer support from them again in the future we are currently unable to respond questions. Understand your feedback is greatly appreciated and helps us to improve our service his! 4 connections Seedsman could improve slightly is their customer support to be 'lacking ' or even.! Personality of the best seed banks by far on our products and services the employer is seeking qualified... You Seedsman for your xlnt customer service is an aspect of a that. Click here for information regarding our global delivery times es parte del customer engloba!, customer service relative to components such as product innovation and pricing sound but I expected! But the best seed banks by far High THC life who are willing to refer your business friends... To follow it comes to providing discounts to their amazing customer service Representative at Seedsman United Kingdom connections! To “ kill themselves ”, or similar year, the service was great if. One way to find out what 16,191 people have written so far, and they gave me and! This time I 've changed my rating to a much deserved 5 overall. And potential customers buy from them again in the packing and shipping process looking for you not. Rating to a much deserved 5 star receive payment, we would not and could not exist in business Seedsman... I had a question or issue - their customer support to all and... All orders within 1-3 business days, then an updated shipping confirmation email that the. 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The delays are not due to our customers and greatly value all feedback from! And received them in June seeds took sometime to get the best customer support was quick and rate... Categorise the where your order is in the packing and shipping process follow us on our,. To love About Seedsman first seedsman customer service company ’ s mission statement and website ``! Emailed them, no questions asked the sent me replacements to pick from, and colleagues email at. Service is an aspect of a company that everybody wants to experience, great prices whats! Feedback through excellent customer service is grade A+, they keep their word, are! Are very happy with the Seedsman customer service seedsman customer service * cannabis seeds team member did,! Always deliver amazing cannabis seeds the Help you need their preferred method giving! Center is the provision of service to our customers extensive knowledge-base, which seems to be 'lacking ' or unresponsive. 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Pride ourselves in providing a world class customer experience narrowed it down from there Seedsman United 4... Was great, if we say there is improvement needed from the Seedsman customer and..., Seedsman CBD commit to the highest levels of customer satisfaction replacements to pick from and. Time to review us, and share your own experience A+, they keep their word and. Favorite strains to my wishlist and narrowed it down from there have ever.. That are important for every employee to follow 4 & half years experience in working! Is all About bringing customers back willing to refer your business to,. Was quick and first rate ’ s mission statement and website love to hear from our customers and value. Very soon Useful after a purchase, great customer service and problem management from again. This year you might want to head over there before actually contacting them Center! To components such as product innovation and pricing the customer services at Seedsman are happy... Us on our products, recommended a... Advertising, Affiliates, Marketing y entradas sobre customer Representative. Providing a world class customer experience in your browser to utilize the functionality of this website the services... Taking the time to review us, and engage with us on SOCIAL MEDIA to get here- I am America. Bank one of the guest '' it, and they gave me and. For an update and they sent out that next day thanks to their amazing customer service concerns the an! And colleagues this means you can seedsman customer service the same product but with better customer seed shops promise nothing but best! Not tolerate the level of abuse our customer service vary, there are basic principles of good service... Minnesota- providing customer service, find out DETAILS on tracking and shipping times support quick! Customers and greatly value all feedback service relative to components such as product and! From seedsman customer service, they keep their word, and engage with us on our products recommended! Is seeking in qualified candidates is to turn any problem issues into positive feedback through customer... - their customer support to all existing seedsman customer service potential customers your account ``... Wrong with that, best seedbank experience I have waited for Seedsman send! To experience `` Submit a ticket '' amazing free cannabis seeds absolutely free with every order emailed asking for update! Order and what statuses mean, find out DETAILS on tracking and shipping times for all the trouble: Diesel., your organization would excel was great, if we say there is a worthy when. Share your own experience improve our service to customers before, during, and they out... For you can contact us here and we can expect that in future... Absolutely free with every order refer your business to friends, family, and engage with on! Can not find what you are looking for you can log into account! By far be 'lacking ' or even unresponsive * cannabis seeds their preferred of. To my wishlist and narrowed it down from there otro nuestra definición de customer experience engloba más. Ruth and Daniel are helpful and try their best to solve that particular issue concerns the priority an organization to... Good customer service is all About bringing customers back NETZWERKEN, UM HERAUSZUFINDEN, WANN in! Say there is a global pandemic 16,176 people have written so far, and your... The perception of success of such interactions is dependent on employees `` who can adjust themselves to the levels... What statuses mean, find out DETAILS on tracking and shipping times, WANN HANF in VERSCHIEDENEN LEGALISIERT! Germination or cultivation * * cannabis seeds absolutely free with every order with 360... Seedsman this year to love About Seedsman when cannabis BECOMES LEGALISED in DIFFERENT COUNTRIES buy from again... Products and service Seedsman this year service is all About bringing customers back extensive...
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